- The tool for improving conversation is called rasa, which is a Sanskrit word for juice and also an acronym that stands for receive, appreciate, summarize, and ask, allowing individuals to oil their conversations and make them more effective 10s.
- The first component of rasa, receive, involves paying attention to the person speaking through eye contact, leaning forward, and pointing at them to show that they are being heard 42s.
- The second component, appreciate, consists of making little noises and gestures during conversation, such as "oh" or "mhm", to help the conversation flow and demonstrate that the listener is engaged 1m6s.
- The third component, summarize, is represented by the word "so" and involves rephrasing what the speaker has said to ensure understanding and show that the listener has received the message accurately 2m6s.
- The final component, ask, encourages listeners to ask questions, particularly open-ended ones that begin with why, which, when, what, where, or who, to facilitate further discussion and clarification 3m4s.
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Want to get better at listening (and speaking)? Try this trick from Julian Treasure #TEDTalks
Psychology
17 May 20261 min summaryFrom TED
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